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RevPoints not showing? Check these in order

Most missing-point cases start with activation, transaction status, an excluded category or offer instructions—not a universal promotional entitlement.

Start here: confirm RevPoints is active, open the payment, and check that it is complete and eligible. If it was a Shops offer, verify activation, channel, timing and payment method before contacting Support.

The six checks

  1. RevPoints was activeYou must join the programme before points can be earned or used.
  2. The payment is completeA pending, reversed, refunded or cancelled purchase is not the same as a completed qualifying purchase.
  3. The category is eligibleTransfers, top-ups, financial activity, tax, utilities, gambling, rent, parking and other listed categories do not earn personal RevPoints.
  4. The right account was usedRevolut Pro transactions are excluded from the personal programme's earning list.
  5. Any Shops instructions were followedActivation, online versus in-store channel, the 30-minute online window and allowed payment method can all decide eligibility.
  6. The account record still looks wrongCollect the transaction details and contact Revolut through in-app Support.

If it was a RevPoints Shops purchase

  • Activate the named offer in the app before paying.
  • Use the channel shown: an online payment does not satisfy an in-store offer, or vice versa.
  • For an online offer, complete payment within 30 minutes of opening it.
  • Follow the merchant screen's payment and promotional-code rules.
  • Revolut's current help says eligible Shops points are credited within an hour after the transaction completes; the legal terms can govern exceptions and reversals.

When to contact Support

Escalate after the payment is complete and the current rules still indicate eligibility. Share the transaction, date, merchant, amount and any activated offer rather than relying on a screenshot of a general promotion.

Missing-RevPoints questions

Do I earn points if RevPoints was not activated?

No. You must join or activate RevPoints before you are eligible to earn and use points.

Can a pending payment explain missing RevPoints?

Yes. Check the transaction status first. A payment that is pending, reversed, refunded or cancelled is not a completed qualifying purchase.

Why did an ordinary-looking card payment earn no points?

Revolut excludes several transaction and merchant categories. The merchant category recorded on the account can matter more than the name shown on the statement.

Why did my Shops purchase miss the boosted rate?

Common causes are no activation, using the wrong online or in-store channel, paying after the 30-minute online window, or not following the merchant's payment instructions.

How long do eligible Shops points take to appear?

Revolut's current UK Shops help says they are credited within an hour after the transaction completes. Offer terms, reversals and account-specific issues can still affect the result.

What evidence should I give Revolut Support?

Provide the completed transaction, date, merchant, amount and any activated offer, and explain which current eligibility rule you believe the payment met.

Check the official exclusion categories or the full Shops process.

Official sources